Refund policy

If no AI Overview appeared for any query in a market, you get a full refund for that market.

That is the whole rule. We check every query in a market; if Google showed an AI answer for none of them, the report found nothing you can act on there, and we refund that market's part of the quote in full. For a single-market report, that is the whole order. You keep the report — the exhibits still prove the absence, which is worth knowing.

If Google showed AI Overviews and your brand was absent from them, the report worked exactly as intended: it found the gap you paid to have found, with the screenshots to prove it. That is not grounds for a refund, and a report full of absences is usually the most useful one we send.

The same goes for a result you disagree with, a competitor who came out ahead, or figures that were not what you hoped. We report what Google showed.

If you have not yet sent the brand details, you can cancel for any reason and we refund in full. Just write to us.

If we cannot complete a report — for any reason on our side — we tell you and refund the whole order. We would rather return the money than send a report we would not stand behind.

Reply to the email carrying your report, or write to hello@nordcite.com, within 14 days of delivery. Say which order it is; you do not need to make a case for it. We look at the exhibits, and if the rule applies we refund without further questions.

Refunds are issued to the paying entity, usually within five and at most ten business days after we approve them. We refund the whole amount due, including the tax on it.